FAQ
Our Standard Delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. We do not deliver on weekends.
After your order has been processed, you will receive an order number within 24 hours via email. You can use this to track your order’s progress.
We aim for timely delivery, but unforeseen delays can occur. For updates on your order status, please refer to the order number or contact our Help Desk for more information.
Currently, we do not offer specific delivery time selection. However, our courier service provides delivery windows.
If your order is damaged upon arrival, please notify us within 48 hours, including photographs of the damaged items and packaging. We will initiate a resolution, either a replacement or refund, depending on the situation.
Yes, we deliver nationwide, including remote areas. However, delivery times may vary depending on the location. Our Standard Delivery times are within 3 working days for main city centres and within 5 working days for outlying areas. Public holidays and weekends may impact delivery times.
Yes, we provide a selection of tyres designed for the South African climate, whether you’re looking for all-season tyres, off-road tyres, or winter tyres. Our website allows you to filter tyres by suitability for specific conditions.
You can use our tyre search tool by entering your vehicle make and model or selecting your tyre size. If you’re unsure, consult your vehicle’s owner manual or contact our Help Desk for personalised assistance.
Yes, we offer convenient search filters by both vehicle make/model and tyre size, making it easy to find the perfect fit.
Stock availability is indicated on each product listing and page. If a tyre is unavailable, we may suggest similar options.
We deliver tyres directly to you doorstep, giving you the freedom to choose your preferred fitment centre for fitment. Enjoy the convenience of our delivery service and the flexibility to select the best fitment option for your needs.
We accept a wide range of payment methods, including credit and debit cards, EFT, and various secure online payment gateways for your convenience.
Yes, we run regular promotions, seasonal sales, and exclusive offers. Sign up for our newsletter to receive updates on our latest deals or follow us on social media for real-time offers.
Yes, all listed prices include VAT, ensuring you see the total cost upfront
If your payment fails, ensure your details are correct or try using an alternative payment method. If the issue persists, please contact our Help Desk for assistance.
Unfortunately, we cannot accept returns for tyres once they have been fitted. We recommend checking your tyre size and requirements carefully before fitting. Please refer to the Returns Policy for more information.
Sale items are eligible for exchange if they meet our return criteria. Please check the return conditions or contact our customer service team for further details. Please refer to the Returns Policy for more information.
To return or exchange tyres, contact our Help Desk within 48 hours of receiving your order. You’ll be provided with instructions to return the product.
Currently, we only offer delivery within South Africa. For international inquiries, please contact us directly to discuss specific needs.
Should your order be delayed due to customs, we will work with you to resolve the issue. Please be aware that customs regulations may vary by country.
Our Help Desk is available Monday to Friday, from 7:30 AM to 17:00 PM, and Saturdays from 7:30 AM to 13:00 PM. For urgent matters, please email us for quicker assistance.
Yes, if you’d like a callback, you can fill out our contact form and request a specific time for us to reach you.
You can reach our Help Desk by phone, WhatsApp, email, or through our website’s contact form. We are here to assist you with any queries.
Yes, we are committed to sustainability and offer tyre recycling services at select locations. Please check with our Help Desk for more details.
Tyrewide promotes eco-friendly practices, including responsible tyre disposal and recycling. We work with environmental organisations to minimise tyre waste and reduce our carbon footprint.
Regular tyre care, such as maintaining the correct tyre pressure, rotating your tyres, and ensuring proper wheel alignment, can extend their lifespan. Visit our Tyre Care section for additional tips and advice.
We recommend rotating your tyres every 8,000 to 10,000 kilometers to ensure even wear. Regular rotations can help extend the life of your tyres and maintain safe handling.
All tyres sold at Tyrewide comply with South African safety standards and international regulations, ensuring the highest level of performance and safety.
Look for tyres with sufficient tread depth, sidewall durability, and proper load ratings. Our product descriptions detail the safety features of each tyre to help you make the best choice.
